If you receive the wrong order you will not be charged for additional re-shipping if you wish to have the correct items sent.Īrt & Hobby will not refund customers until we receive the goods back in any of our stores and have been accessed and deemed unopened or damaged by our Managers. You may be charged an additional re-shipping cost for any exchanges made or received. Items that are faulty or damaged can be returned to any Art & Hobby store with proof of purchase. Prices online may differ to prices in store, you will only be refunded to what was originally paid.įor further information please visit Citizen information website: Your rights as a consumer in Ireland If things go wrong.Large items such as and from the Exit Toy range will not be refunded unless items are faulty after 14 day cooling off period.To request an order be changed or cancelled, please advise us by e-mail within 2 hours of the order placement.Please note in the case of a refund you may not be refunded the delivery cost after goods are shipped.To avoid change or cancellation fees, please check your order carefully prior to submitting it.A re-stocking fee, per order, may be charged for changes or cancellations. Changes or Cancellations: Orders can be changed or cancelled if they have not been shipped.Goods described as available by special order only may not be returnable or subject to a restocking fee.All online refunds are refunded through Paypal or Realex. Web order receipts will need to be printed and shown to staff members, please note you will not be refunded in store if you have made a purchase online. You can return items to any Art & Hobby shop providing you have the receipt with 28 days of purchase.You will also be charged shipping for the replacement item. Should you choose to exchange your item, you will not be reimbursed for the original shipping costs.When the goods are received your credit card will be credited with the cost of the item returned, minus the outward postage.

Damaged or used goods cannot be refunded.

Ensure the packaging and goods are returned to us in 'as new' condition.

Please advise us by email 7 days of delivery that you wish to make a return and quote your order number.

The Website operates a fair policy of accepting returns provided the goods and their packaging are received back by us within 28 days in accordance with the following guidelines:. Return policies & your rights as a consumer in Ireland. When goods have been incorrectly ordered, the cost of carriage for the return of the goods will apply. Return of goods: Should the goods be faulty or we have delivered the wrong type of product, we agree to accept the return of such goods without charge. Must be reported within 2 days of delivery. Non Delivery: Must be advised within 5-7 days of the date of invoice. Goods shall remain the property of The Art & Hobby Shop Ltd until full payment has been received and cleared. Please call to ask for a tracking number and/ or arrange either another delivery time or to change the address.

In this case our partnered logistics company will have taken the parcel back to their allocated Depot. If you have not received your web order and have not been contacted by a staff member of the Art & Hobby group then this may be because you were not at the receipted address to sign for your parcel. I have not received my web order within the 3-4 working days? Your web order may have been split between multiple stores and a second/ third parcel may follow. Out Outdoor play equipment 'Exit Toys' may take 10-14 working days to deliver. We have no minimum order, however, orders under €50 will be charged carriage of €6.00.Īll orders over €50.00 will be delivered free of charge in the Republic of Ireland. Currently, The Art & Hobby Shop only accept orders from and deliver to, Ireland, Northern Ireland. We endeavour to dispatch orders within 2-4 working days, particularly busy times of the year might see that move by a day or two. You can pay via our third party system called Stripe All prices shown on the website are inclusive of VAT.

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